DEP Sync W/Apple failed

SOLVED
tstrosnider
New here

DEP Sync W/Apple failed

Trying to perform a full and partial sync with apple for new devices; currently receiving

Sync failed: Unable to get session token from Apple (403)

 

 

1 ACCEPTED SOLUTION
Noah_Salzman
Meraki Alumni (Retired)
Meraki Alumni (Retired)

We're in the process of fixing the error to be more informative. The error is occurring because you need to accept Apple's new terms and conditions. See this Apple support article: https://support.apple.com/en-us/HT203063

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4 REPLIES 4
Noah_Salzman
Meraki Alumni (Retired)
Meraki Alumni (Retired)

We're in the process of fixing the error to be more informative. The error is occurring because you need to accept Apple's new terms and conditions. See this Apple support article: https://support.apple.com/en-us/HT203063

Thanks, their new website is https://business.apple.com

I've logged into Apple Business Manager and accepted both new terms & conditions agreements, however my sync is still failing with the message that I need to accept the new terms and conditions.

From the screenshot you can the latest terms were 9/16/20 and I accepted today 9/22/20
terms.PNG


It finally went through

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