Is anyone else having issues with DEP?
I am trying to setup a new device and when it comes to downloading the remote management profile it simply reports "invalid profile" Below is what I have tried and checked.
1. Have enough SM licenses - PASS
2. Check Apple Push cert - PASS
3. Check Apple DEP cert - PASS
4. Reallocated device to MDM in DEP - DONE
5. Removed and re-added device DEP settings in Meraki - DONE
6. Restored iPad - DONE
7. Tried using WIFI and ethernet - DONE
I have noticed that when I click the full sync button on the SM DEP page nothing seems to happen...
Solved! Go to solution.
@JamesG1 Thanks for your help, just enrolled another device now without any problems so it's device related not internet, I'm going to restore the device thats giving me issues and try again.
Thanks for your help.
We were dealing with this for a while and had to reset the device multiple times, and eventually it would go through. It seemed to like ethernet better than wireless.
As we are piloting another MDM I will say that their DEP sync is just about instantaneous and Meraki's often gets going only very slowly and requires page refreshes to feel better about its task at hand. 😛
@JamesG1 Thanks for your reply, I've never had this issue before and have deployed hundreds of devices using SM and haven't had the refresh to get things working before.
I am about to try another device to see if the problem is related to the hardware.
Another thing to try is to take the device home to see if it will enroll there. That will tell you right away if it's related to firewall settings.
@JamesG1 Thanks for your help, just enrolled another device now without any problems so it's device related not internet, I'm going to restore the device thats giving me issues and try again.
Thanks for your help.