Custom app not installing

[onebillion]

Hi, We have a custom APK we're trying to load (device owner). The app never appears (identifier is correct), either auto-pushed or through self-service.

Think it way be due to APK size - it's 1.4GB. Tried with another app (22MB) and that loaded just fine. Is there an APK file size limit?

[Shany]

@onebillion 

The APK file that does not install is a problem with Android Version compatibility, or App packaging may not be able to have a good fit.

When installing an APK on a device that uses a low Android Version, was able to see 'Success' in SM dashboard, but it has often experienced that it is not installed on the device.

It seems to be a way to manually install the missing app by running the SM installed on the device.

Or, after pushing the APP on the device in the SM, you should have a client side debugging as described in the link below.

https://documentation.meraki.com/SM/Other_Topics/Systems_Manager_Logging_and_Troubleshooting

[onebillion]

A few points:

- The device is running Android 10, so a recent version

- A similar app built by us (but significantly smaller in size) loads fine

- trying to manually install the app via self service in SM shows 'downloading' toast , then nothing

- I have tried debugging via USB, but nothing useful in the log.

The _only_ thing that works is loading over USB via ABD, then Meraki seems to pick it up, but this is not ideal.

[Shany]

What about installing apps using WebClip?

If you can not install it using WebClip, we will be able to suspect APK or Android APK file size limitation or else.

[DjShroll]

Hey @onebillion , did you ever get a resolution on this? I'm curious as I've got a buddy hitting a similar issue on their MDM solution with an .apk I helped put together. 

Thanks a bunch!

-Dylan