Apple Configurator 2 says "Pairing Prohibited." I need a Supervision Certificate.
I need to get Apple Configurator 2 (I'm gonna call it AC2) to connect to my managed iPads. Period.
I created a new DEP profile that does allow "pairing." It works on any iPad I push it to -- as long as I do not restore that iPad's iCloud backup. If I choose to restore the iPad's iCloud backup, it apparently also restores the DEP profile? Even though it doesn't show that on my DEP Profile's page -- it still show's that iPad to have the new DEP Profile...
So it appears maybe I'm screwed? But the exact error message that AC2 gives me is this: "The supervision configuration for these devices does not allow pairing without the supervision certificate.
Create an organization with the correct supervision identity, or re-supervise these devices with pairing allowed." Which would seem to indicate that if I had the Supervision Certificate, I could install that certificate on my computer, and AC2 would connect to the iPads without me having to install a new DEP Profile on them, right?
@Laurence5905 Yes you can use configurator to setup a device from scratch however yes restoring from a backup will ovewrite settings such as DEP information. From what I understand there is no way around this.
Restoring device backups doesn't really work with DEP enrolled devices because the backup contains the devices activation information.
Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
The device automatically puts itself into DEP. I can't stop that -- unless you know of a way I can stop that? It enrolls itself in DEP during the factory-reset process, pretty much right before it gives me the option to restore (or not) from the iCloud backup...
Even if I were to somehow remove the device from DEP so it didn't automatically enroll itself, wouldn't the iCloud restoration cause it to re-enroll itself?
But at this point, I'm willing to try anything - if you can tell me how to keep it from DEP'ing itself when I do a factory-reset, I am all ears. Thanks.