ADE: unusual value in 'Assigned by' field

[ShaunH67]

I recently renewed our MDM/ADE/VPP certificates & everything seems to have worked fine except that unassigned devices picked up a value of '-1' in the Assigned by field. Historically, it has been either our admin email address or system_user:

I've just enrolled the first of 5 new iPads that have this -1 value. Process ran correctly but this value remains (I thought it may update following enrollment).

Can anyone suggest what's going on here? I've renewed the certificates annually for the past few years & haven't seen this before. It just doesn't look right...

[BlakeRichardson]

I have the same issue with two iPads that I enrolled today, assigned by is showing as -1. I am also having an issue that when I enroll a device it takes 15-20 minutes to  appear in the device list. 

[vassallon]

Yeah I noticed this myself in this timeframe but I just looked again and these are gone. I suspect it was some issue with communications between Apple and Cisco/Meraki.

[BrandonD]

Hi @vassallon,

I'd agree this is entirely possible, I did review internally and actually our Development team is investigating this exact error with another customer currently. Typically these values are returned by Apple's services and we populate the fields in our UI based on that status indication. 

Due to this, would you mind submitting a support case so that we can update you once we have some feedback? If you have one already submitted, feel free to DM me the case number and I will reach out to your case owner with these details!

Thanks 🙂 

[vassallon]

I do not create a case when I saw this occurring. I just looked through ADE and I cannot see any more occurrences of the (-1) appearing. They are either  system_user or our enrollment email address. 

Thanks for the follow up though. 

If I do see it happen again though, I will open a case.

[vassallon]

So I was able to just generate one of these -1 entries. It seems to only occur during the partial sync with Apple. 

The other interesting detail is that it is changing the assigned date as well. I suspect if I did a full sync it would likely go away too. I will be putting in a ticket as well.

[BrandonD]

Hi @vassallon,

Thanks for the update and additional details via messages. I relayed this to the case internally and you should expect to see updates from there on the status moving forward. I'd advise the same to anyone else who is actively experiencing this, feel free to reference this community thread! 

Thanks,

Brandon