1 to 1 iPads - Schoolwork assignment attachments not working

JJ1
New here

1 to 1 iPads - Schoolwork assignment attachments not working

Hi all,

 

I've recently setup a class set of 1 to 1 iPads by following the Meraki guide. After testing out the assignments on Schoolwork though I've found that the student iPads cannot open any attachments I send to them. The error message I receive is:

 

Document cannot be opened - Make sure "Document" is available in your "Maths Group" Schoolwork folder in the Files app, or try again later.

 

Handout: number

userID: Student Apple ID

Handout state: Published, Successfully Authenticated,

errorCode: failedToOpen, noSuitableUrlForAsset, 2

 

Does anyone know which setting might be blocking this? I've made sure to enable all iCloud settings I can see.

 

Thanks

3 Replies 3
JJ1
New here

schoolwork error.JPGrestrictions.JPG

BlakeRichardson
Kind of a big deal
Kind of a big deal

Is Safari allowed or blocked on the devices?

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.
Ste_MI
New here

Hi!

Have you then solved the problem?

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels