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FYI - Add new DEP Server error "failed to parse service token", "DEP token cannot be empty"

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Head in the Cloud

FYI - Add new DEP Server error "failed to parse service token", "DEP token cannot be empty"

RE - Meraki Case: (05001569)

 

I thought I would share a recent issue I had. This may help anyone else who comes across this error in the future.

 

This is part of the process: Apple Device Enrollment Program (DEP)

 

On the Organisation-> MDM ("../manage/organization/pcc") page, the "public key cert" is unique per page visit. When you click "Add new" you will then be given access to download this.

 

After downloading the (*.pem) token, you MUST NOT change page, refresh or delete an old server prior to uploading this to Apple and then uploading the Service Token (*.p7m file) from Apple to the page.

 

If you did change page or refresh this will mean you can create a new Apple MDM Server, but it will then fail when uploading it back to Meraki with the error "DEP token cannot be empty" | "failed to parse service token".

 

This error should ideally say "Please download a new public cert key and create a new Apple MDM Server. Please do not leave or refresh this page prior to uploading the Apple MDM Server Token.".
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Example of the error:

Error.PNG

 

Thank you,

Peter James

2 REPLIES 2
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Kind of a big deal

Re: FYI - Add new DEP Server error "failed to parse service token", "DEP token cannot

@PeterJames  Thanks for sharing this, I am sure it will help someone out in the future!

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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New here

Re: FYI - Add new DEP Server error "failed to parse service token", "DEP token cannot

It helped me. Thanks!

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