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Non Responsive Support
Does anyone else have an issue with Meraki Go Support? I understand it's limited support, but I've had a case open since 2/28 regarding the security license not working and just get no response at all despite daily follow up to the case asking for status.
Again, I dont expect a high level of support but this is useless. Others have similar experience?
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I have not had to contact them recently, but when I have in the past, they’ve been very good.
I wonder if it got mixed up in their ticket queue. Could you try opening a new one?
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Hello @Hoamboy and @mplewis299.
Thank you for the heads up. I'll defer this one to @MiriamK as I have transitioned into a new role.
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Good to know and thanks for the update.
All the best in your new role and thanks for all your support so far 🙂
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@mplewis299 sorry to hear all the ongoing issues with getting your security license activated!
I flagged your case to our support team again yesterday - will DM you for any updates in case you still haven't gotten a resolution. Much appreciate your patience in the meantime.
Cisco Meraki Product Marketing
