Meraki Go – Missing Hardware, Configurations, and “Error P”

[CHaywood]

When I log into my Meraki Go account (both through the mobile app and the web interface), the system prompts me to register hardware as if I have no existing equipment. All of my previously registered hardware, configurations, and networks/sites are missing.

• The dashboard shows no hardware registered.
• Network and Site fields both display “none.”
• I cannot even submit a support request within the app, as that process itself returns an error.
• The primary error I’m seeing across the app and portal is simply “Error P.”

What I’ve Tried:

• Logging out and back in
• Using a private/incognito browser
• Attempting from multiple networks (Wi-Fi and cellular)
• Testing both app and web portal
• Reinstalling the app

The result is always the same: my account shows no hardware or networks, and I cannot proceed with any configuration.

[alemabrahao]

I would try contact the Meraki support.

[CGe0h]

They are not reachable..................

[Cloud-up]

The same for me, no longer able to access to my sites and configurations, via web or app. Either way same result, “error p”

Cisco should show some quick support here, this is serious, we have customers and hardware working and we don’t have any access!!

[CGe0h]

I have exactly the same error(s) for several days.

Meraki-Go support unavailable, unable to open an incident through the iOS App nor the website ...

Meraki Go = My worse network experience (Hardware is just "correct", but software is SOOOOOOOOOO BAD).

Never ever

[Cloud-up]

I’m able to login, the issue has been addressed and everythig is working as expected eventually.

many thanks to the support team

[CHaywood]

“All Systems Operational” per status.meraki.net. 

I understand this product line is now being sunset, but it should still be monitor and controlled until 2027. 

[PhilipDAth]

I would sit tight for 24 hours.  It sounds like a wider issue.  You can monitor the Meraki status page.

https://status.meraki.net/

[Deb_CB8354]

I appear to have the same problem. It started on 8/17/25. I am able to log into both the web app and the IOS app on my Windows 10 PC and on my iPhone. However once logged in I receive the message All networks ! You don't have any hardware. Has anyone reinstalled their hardware and if so did it resolve the issue?

[CGe0h]

To the Attention of Meraki-Go Technical Support Team : Please, if you read this message, could you assist your Customers ??? Thank you !🙄

[CHaywood]

Good news. It appears everything has been restored. I can access my equipment via the app.

[CGe0h]

Amazing : I confirm that I can access to my dahsboard/config now.

THANK YOU Meraki Team.

[Compdsbm]

Did you have to Hard Reset anything or did it just come back on its own?

I've got a support ticket is and it's been 3 days now with no access to my hardware.

[Cloud-up]

No hard reset, just standard app login

[CHaywood]

Same. Just logged into the app and everything was normal. 

[EAzevedo · Accepted solution]

Hello everyone,

I want to start apologising for the delay, but as stated on our Documentation, Meraki Go support hours are Monday - Friday: 7am-4pm CST, so it is unfortunate that this issue happened outside of that window.

I'm glad to report that the issue was fixed internally, and that a few users confirmed that they can now see their devices and configuration as usual.

For any new issue, now that the proper access is back, kindly proceed to open cases as regular process.

Thank you very much for your patience on this.