Connection Issues

[mickles]

Good day,

Had a couple power surges last night and this morning now have no internet to end user devices, hardwired or wifi.

GX20 to two APs, one AP is meshed off the other. Hardwired devices to the GX20 aren't showing any connection at the end user, despite having good link lights.

I can use the web dashboard to see the GX20 and communicate with it, sending reboot commands, forcing test to the dashboard and to an outside website, all fine. Anything after the GX20 though isn't registering internet.

At first i thought that maybe the pi-hole i have setup as a DNS filter was the cause, so i manually changed the DNS settings back to google, and that did allow me to at least see a couple devices remotely. I have repeatedly rebooted the modem, the GX20 and the APs to no avail. the main AP is showing "alerting", the GX20 shows it's online and communicating, and the meshed AP shows "offline".

Any thoughts/suggestions?

[Mloraditch]

Have you tried a factory reset of the GX20?

Given you experienced power surges I've seen all sorts of weird types of issues when gear gets hit. The lan ports could be damaged in some way. You may need to contact support although these type of issues may not be covered under warranty.

[mickles]

i have not tried to factory reset anything yet. was honestly saving that as an absolute last resort option. 

what are the odds that all 4 ports on the gx20 are bad from power surges? i'm only asking because i could totally see one port being bad, but all 4 of them just seems wild to me. i have also seen weird voodoo with power surges before, so i'm not entirely surprised that it could have killed something. 

[Mloraditch]

I don't know the exact architecture of the GX20 but I would imagine all 4 ports are driven by the same chip so depending on where the electricity hit, I'd consider it fairly probable.

[mickles]

yeah, that would make sense. 

appreciate you dude.