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Unable to access dashboard

Here to help

Unable to access dashboard

Hi,

 

Is anyone else experiencing difficulties access their dashboard?

 

If so, have you been able to access any support?

 

I've not been able to do either and am feeling extremely frustrated by this!

 

If anyone has any information as to when this issue will be resolved or anyone we can contact,I would be most grateful.

 

Thanks, Terry.

7 REPLIES 7
Kind of a big deal

Re: Unable to access dashboard

The shard I am using (n85) is working fine for me.

Kind of a big deal

Re: Unable to access dashboard

You can also call support using these phone numbers:

https://meraki.cisco.com/support/

Here to help

Re: Unable to access dashboard

Cheers Philip,

 

Any ideas as to how I can access support?

 

When I call the UK number, I get a voice mail telling me to quote my customer number which can be found by accessing the dashboard...

Here to help

Re: Unable to access dashboard

Thanks but I've tried that number.

 

Kind of a big deal

Re: Unable to access dashboard

Usually there is a way to continue on in the IVR without your customer number.

 

Have you tried connecting to the dashboard using a different method, like 4G?

 

Can you connect via the Meraki smart phone app?  If you can do that you should be able to get your customer number.

Here to help

Re: Unable to access dashboard

Thanks Philip,

 

What's the IVR?

 

I get the same issue when I log on using a mobile network.

Here to help

Re: Unable to access dashboard

Is there any Error message whit your account? Have you tried to acces with another one?

 

What Philip means about IVR, is Interactive Voice Response, the record that answer you in the Meraki Support line, there may be an option to continue the call without your customer number.

 

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