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About GHSTAFF2017
GHSTAFF2017
Here to help
Member since Dec 26, 2017
Oct 17 2018
Community Record
10
Posts
0
Kudos
0
Solutions
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Oct 17 2018
1:11 PM
Thanks Philip, What's the IVR? I get the same issue when I log on using a mobile network.
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Oct 17 2018
1:01 PM
Cheers Philip, Any ideas as to how I can access support? When I call the UK number, I get a voice mail telling me to quote my customer number which can be found by accessing the dashboard...
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Oct 17 2018
12:38 PM
Hi, Is anyone else experiencing difficulties access their dashboard? If so, have you been able to access any support? I've not been able to do either and am feeling extremely frustrated by this! If anyone has any information as to when this issue will be resolved or anyone we can contact,I would be most grateful. Thanks, Terry.
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Oct 17 2018
12:12 PM
The problem for us is that we use it to control access to different SSIDs from different devices. There are some blocked devices that we need to unblock but are unable to.
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Oct 17 2018
12:08 PM
We can't access our dashboard, we get a message saying it'll be back up in 15 minutes but have been getting that since about 4pm. It's not 8pm. Does anyone know when this will be resolved?
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Dec 28 2017
6:15 AM
Hi, I didn't really understand what you were saying there, could you elaborate a bit please? Thanks, Terry.
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Dec 27 2017
7:55 AM
Ha! Ha! I guess I've tried that then! Is strange but, when I block all the SSIDs from the other (WORKING) AP, this (faulty) one works intermittently. Is it possible there's some sort of conflict between the two? When I check the AP on the dashboard, it says the configuration is wrong but I don't know how to change this. The IP is being set by DHCP. If I were to assign a static IP, I'm not sure what I'd put in the required fields such as VLAN etc. Yup, I really am that much of a noob!
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Dec 27 2017
4:31 AM
Thanks guys, Unfortunately your knowledge base is quite a bit more advanced than mine! I've changed the cabling so it's not that and tried a different ethernet port so it's not that either. I don't know what a power cycle is! We have another AP that's working perfectly, when I look at the configuration, the settings for both are the same except the IP (provided by the DHCP) is different. Could that be it? If the problem is that I need to set up a static IP, wouldn't I have the same issue with the other AP?
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Dec 26 2017
10:14 AM
Hi, I'm wondering if anyone can help as I'm not an expert on this.... We have two MR18 APs, on of which has gone offline and I'm not sure why. They both run the same SSIDs and are configured the same, we have the latest firmware update but one isn't working. When I first checked the dashboard, it said it was offline due to a NAT or firewall conflict? (I think-it has now changed to just say it's been offline for an hour). Does anyone have any ideas as to what I can do or way I can fix it? Thanks in advance, Terry.
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