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  • About GHSTAFF2017
GHSTAFF2017

GHSTAFF2017

Here to help

Member since Dec 26, 2017

‎10-17-2018
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First 5 Posts
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Latest Contributions by GHSTAFF2017
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  • Latest Contributions by GHSTAFF2017

Re: Unable to access dashboard

by GHSTAFF2017 in Full-Stack & Network-Wide
‎10-17-2018 01:11 PM
‎10-17-2018 01:11 PM
Thanks Philip,   What's the IVR?   I get the same issue when I log on using a mobile network. ... View more

Re: Unable to access dashboard

by GHSTAFF2017 in Full-Stack & Network-Wide
‎10-17-2018 01:04 PM
‎10-17-2018 01:04 PM
Thanks but I've tried that number.   ... View more

Re: Unable to access dashboard

by GHSTAFF2017 in Full-Stack & Network-Wide
‎10-17-2018 01:01 PM
‎10-17-2018 01:01 PM
Cheers Philip,   Any ideas as to how I can access support?   When I call the UK number, I get a voice mail telling me to quote my customer number which can be found by accessing the dashboard... ... View more

Unable to access dashboard

by GHSTAFF2017 in Full-Stack & Network-Wide
‎10-17-2018 12:38 PM
‎10-17-2018 12:38 PM
Hi,   Is anyone else experiencing difficulties access their dashboard?   If so, have you been able to access any support?   I've not been able to do either and am feeling extremely frustrated by this!   If anyone has any information as to when this issue will be resolved or anyone we can contact,I would be most grateful.   Thanks, Terry. ... View more

Re: Dashboard connection unstable today?

by GHSTAFF2017 in Full-Stack & Network-Wide
‎10-17-2018 12:12 PM
‎10-17-2018 12:12 PM
The problem for us is that we use it to control access to different SSIDs from different devices.   There are some blocked devices that we need to unblock but are unable to. ... View more

Re: Dashboard connection unstable today?

by GHSTAFF2017 in Full-Stack & Network-Wide
‎10-17-2018 12:08 PM
‎10-17-2018 12:08 PM
We can't access our dashboard, we get a message saying it'll be back up in 15 minutes but have been getting that since about 4pm.   It's not 8pm. Does anyone know when this will be resolved? ... View more

Re: MR18 AP Unreachable

by GHSTAFF2017 in Wireless LAN
‎12-28-2017 06:15 AM
‎12-28-2017 06:15 AM
Hi,   I didn't really understand what you were saying there, could you elaborate a bit please?   Thanks, Terry. ... View more

Re: MR18 AP Unreachable

by GHSTAFF2017 in Wireless LAN
‎12-27-2017 07:55 AM
‎12-27-2017 07:55 AM
Ha! Ha! I guess I've tried that then!   Is strange but, when I block all the SSIDs from the other (WORKING) AP, this (faulty) one works intermittently.    Is it possible there's some sort of conflict between the two?   When I check the AP on the dashboard, it says the configuration is wrong but I don't know how to change this.    The IP is being set by DHCP. If I were to assign a static IP, I'm not sure what I'd put in the required fields such as VLAN etc.   Yup, I really am that much of a noob!  ... View more

Re: MR18 AP Unreachable

by GHSTAFF2017 in Wireless LAN
‎12-27-2017 04:31 AM
‎12-27-2017 04:31 AM
Thanks guys,    Unfortunately your knowledge base is quite a bit more advanced than mine!   I've changed the cabling so it's not that and tried a different ethernet port so it's not that either. I don't know what a power cycle is!   We have another AP that's working perfectly, when I look at the configuration, the settings for both are the same except the IP (provided by the DHCP) is different.   Could that be it? If the problem is that I need to set up a static IP, wouldn't I have the same issue with the other AP?  ... View more

MR18 AP Unreachable

by GHSTAFF2017 in Wireless LAN
‎12-26-2017 10:14 AM
‎12-26-2017 10:14 AM
Hi, I'm wondering if anyone can help as I'm not an expert on this....   We have two MR18 APs, on of which has gone offline and I'm not sure why.   They both run the same SSIDs and are configured the same, we have the latest firmware update but one isn't working.   When I first checked the dashboard, it said it was offline due to a NAT or firewall conflict? (I think-it has now changed to just say it's been offline for an hour).   Does anyone have any ideas as to what I can do or way I can fix it?   Thanks in advance, Terry. ... View more
Kudos given to
User Count
Mr_IT_Guy
Mr_IT_Guy
2
PhilipDAth
Kind of a big deal PhilipDAth
1
redsector
redsector
1
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