cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot reach Windows update from network

SOLVED
Getting noticed

Cannot reach Windows update from network

All the pc/servers cannot reach Windows update anymore.  I have the MX100 behind our ISP router.  I have ruled out the ISP router because I can reach WU when I plug a laptop directly in the router.  This is not a Windows update troubleshoot problem because it is affecting ALL devices.  I'm trying to see whether the MX100 has anything to do with in and how to troubleshoot it.  

Any help is appreciated.  

I have changed the dns of a local laptop to 8.8.8.8 and still no updates.

I don't see anything in the Meraki firewall that would block this.

1 ACCEPTED SOLUTION

Accepted Solutions
Kind of a big deal

Re: Cannot reach Windows update from network

Try turning off the advanced malware protection and then turn it back on again. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
4 REPLIES 4
Kind of a big deal

Re: Cannot reach Windows update from network

Try turning off the advanced malware protection and then turn it back on again. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Getting noticed

Re: Cannot reach Windows update from network

Current setting are: Advanced Malware Protection: enabled 

Intrusion detection and prevention: Prevention.

 

I disabled AMP, and lo and behold I get the updates!  Thanks Blake.  

Hey Meraki what is going on?  

Any ideas to still have AMP AND updates?

Kind of a big deal

Re: Cannot reach Windows update from network

@Announcer  if you re-enable AMP it should keep working, it glitches out every now and then. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: Cannot reach Windows update from network

Could be related to Advanced Malware Protection. 

 

Also, if you’re unable to download files in chrome such as PDFs and it says “network error”, disable AMP. Pro tip I learned through two hours of troubleshooting. 

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.