integrate tools with Meraki SD-WAN to enable automated incident creation, alert routing
I'm exploring options to integrate tools with Meraki SD-WAN to enable automated incident creation, alert routing, and escalation. The goal is to streamline incident management and integrate alerts with our ticketing system for a unified workflow.
Depending on your ticketing system you might need to write a reform script that maps key value pairs from meraki to values your ticketing system understands.
If you happen to be looking for a packaged solution that does this, I suspect that most if not all of the Performance Monitoring products on the Meraki Marketplace do this.