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iPhone - no MDM profile field in settings

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iPhone - no MDM profile field in settings

I am trying to enrol an iPhone in my Meraki console - it actually was enrolled at one time and then I noticed that it had somehow dropped off the enrolled devices...right now it shows as "Management Profile has been removed"

Screenshot 2019-02-22 09.22.32.png

If I try to enroll the device it gets stuck at this stage:

IMG_0340.jpg

 

If I look at the device settings I notice that there is no place where an MDM profile can go:

IMG_0338.jpg

 

On other devices it shoes up after iTunes Sync and VPN in the settings 

The phone is up to date in terms of iOS - 12.1.4

 

2 REPLIES 2
Here to help

Re: iPhone - no MDM profile field in settings

Sorry for the late response! I had the same issue in my school organization. I had to remove the device from DEP, re-add, and then restore the device.
Here to help

Re: iPhone - no MDM profile field in settings

If something is missing from Settings, you follow the R's- restart, reset, restore.

 

1. Restart the phone. I think we all know that one.

2. Settings>General>Reset>Reset All Settings. This resets the settings back to default, but keeps the users apps/data.

3. Backup the phone to iTunes and/or iCloud, then Restore through iTunes and Setup As New. Test the issue. Is it resolved? Restore their backup. If the issue returns from the backup, then there's some corrupted data and they'll need to manually get their data back.

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