cannot login to local status page of MX68 using the serial number and blank password . Its a new MX

[Gaurav_235]

cannot login to local status page of MX68 using the serial number and blank password . Its a new MX. Can anyone suggest 

[KarstenI]

Did the MX already check into the dashboard of an existing network? Then it is the login that is configured on the dashboard.

[Gaurav_235]

No its a MX  powered on First time , we also did factory reset , but we cannot go into configure page ad MX serial number and blank password does not work 

[ww]

Did you disconnect the wan ports.

Then reset

Then try login

[BlakeRichardson]

Are you typing the serial number in as upper case? 

" The username for devices that have default authentication credentials or have not fetched configuration will be the serial number (upper case letters and dashes) with no password. "

https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...

[PhilipDAth]

+1 to make sure you are using upper case.

Otherwise factory reset the MX.

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Fa... 

[Gaurav_235]

I Have done factory reset 4 times , and using the username in Caps . But still it does not take . I will do a reset again today and will try a different laptop just to check if it works . will let all know after doing that . 

[alemabrahao]

Are you sure this MX is not added to any organizations/network?

[BlakeRichardson]

If you have done everything suggested I would open a support case. Is the device brand new or second hand?