Your Dashboard organization is in a state of license non-compliance

[Sandra_Linares]

Hi,

In the Meraki dashboard, the message "Your Dashboard organization is in a state of license non-compliance" appears, but all devices on the network have an active license and it is still more than a year before they expire.

Could it be a platform bug?

I hope you can help me.

Thank you very much,
All the best

[RaphaelL]

Hi  ,

Can you paste a screenshot of Organization -> Licence info  ( blur all licences and sensible info ) 

Thanks , 

[Sandra_Linares]

Hi,

This is the global view of the license status. It appears in Spanish but corresponds to the following:

- The first box indicates: "All products are licensed"
- The second box indicates: "No license expiring"
- The third box indicates: "7 unused licenses"

If you need more information let me know.

Thanks,

[Lurick]

I'm in the exact same boat as you, I have one organization showing this but another not and both show all licenses are in good standing with none expiring any time soon so I've very confused.

[Sandra_Linares]

Are you in Europe zone Lurick??

My organization is in this zone.

Thanks.

[Lurick]

I am not, I'm in the US zone. The only difference between the org showing the message and the one not is that the one impacted is using PDL (per device licensing) but the other not showing this message is using co-termination.

[PaulMcG]

We started seeing the same error on all our organizations even though the licence page indicated everything is fine.

[Ryan_Miles]

This is a new PDL bug. Feel free to open a Support case and they can attach it to the master case. Or, wait it out and it should be resolved soon. This is apparently cosmetic only. 

[cmr]

@Ryan_Miles I'm guessing that this is in relation to a number of us pointing out that we had licences expiring in PDL organisations, yet we're getting no warning?

[CIESA]

tengo el mismo caso I have the same problem
can someone fix it?

[AlexEduardo]

I have the same problem

Los Angeles California

[BlakeRichardson]

Not a great look when Meraki are aware but not giving us a heads up....... Instead everyone is panicking thinking they have licensing issues. 

[Sandra_Linares · Accepted solution]

Hello,

The message no longer appears in my organization's dashboard. I guess it was a bug in the Meraki platform.

Thank you very much everyone for your answers.

All the best