Renewal of Licenses

fkeough
Conversationalist

Renewal of Licenses

We found that we had unlicensed products, and worked with our reseller to get licenses for devices in production. 

 

I have a contract, but yet to have received any licenses. 

 

From the contract I was told I would be getting a license, and even our reseller says that, but have yet to see any licenses (even in junk folder).  

 

Generally how far behind is licensing after renewal? 

 

We renewed about mid September. 

 

Thanks

 

 

3 Replies 3
DarrenOC
Kind of a big deal
Kind of a big deal

Hi @fkeough , you should be looking at approx 48 hours for any license.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
DarrenOC
Kind of a big deal
Kind of a big deal

Hi @fkeough , just to reiterate, if you’ve placed your order on your reseller then it looks like they haven’t placed their order on distribution and Cisco.  It shouldn’t take 2-3 weeks. 

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

I'd reach out to your Meraki sales rep if above is the case to ensure the reseller put in the order. I've experienced this before and the reseller had forgotten to put the order in w/ Cisco. Meraki rep advised me that they had not, and I made some phone calls to the reseller that went as expected 🙂

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