Organization Firmware Upgrade report critical/warning for non inventory devices

[Ste]

Dear Community,

I've organization with two networks with only MX installed (no Switch, no Access Point ecc.). The inventory is correctly list only the MXs.

On the Organization -> Firmware upgrade menu the system report criticals for: Wireless,  Cellular gateway, Switch and  Camera even if no one of that are in the inventory or installed.

Why this appen? Is there any option to set the Firmware status only for the inventory devices?

We monitor the Firmware upgrade status with API and this behavior generate many false-positive alerts.

Thank you

[alemabrahao · Accepted solution]

This happens because the Firmware Upgrade page in Meraki Dashboard shows the status for all product families supported by the organization, not just the devices currently in your inventory.

In this case, it's not possible to display only the firmware status of the devices you have in your organization.

You can adjust your API logic and create a list for only the MX record, ignoring device families that are not in your inventory.

[Meenaks]

I have come across similar issues when the Network Type is "Combined Hardware".

For MX only network, try creating a Network Type as "Security Appliance". For existing network, you may proceed to upgrade the Firmware of non existing devices (hardware types) to the latest stable release, this activity wont cause any impact and it will remove the warning from the dashboard.

[Mloraditch]

This is what is going on. Essentially invisible networks get created for device types you don't have. You can split the combined network, they will become visible and then delete the unused "sub-networks", and recombine.