We are thrilled to announce the release of the General Availability (GA) version of the Support Center page in the Meraki dashboard starting today June 3rd, designed to improve your experience and streamline your interactions with us.
This release will remove access to the old version of the page and will only have the new experience available.
Visit our documentation to learn more about the Support Center Case Submission.
We're already seeing a high rate of customer adoption:
- 75% of cases are now being submitted through the new stepper experience as opposed to the old case submission modal.
- Over 97% of cases now have severity captured. This additional information allows for increased efficiency in case handling.
Selecting any of the new tiles on the Support Center page initiates the guided case creation process, which includes an enhanced ability to select the device you need support with, choose a severity level, your preferred contact option, and view a summary of your recently submitted case.
Additionally, this version will also introduce a change to the top-nav menu (“?”) option and renaming the “Get help & cases” option to “Support Center (My Cases)” to provide increased consistency in naming conventions:
