Meraki License Expiration - urgent!

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Meraki License Expiration - urgent!

Good afternoon I hope you can help me because it is an urgent case, the Meraki's license expired, I already paid, I registered in the portals but I did not end up being registered again, this is the mail that Cisco sends me:

From: Cisco Commerce Workspace 
Sent: Tuesday, May 15, 2018 1:03:31 PM
To: --Email address removed--
Cc: --Email address removed--
Subject: Deal Id: --REMOVED-- for  requires more information
 
Cisco Commerce Workspace Deal Id: --REMOVED-- for --REMOVED-- requires more information and has been returned to you by --REMOVED-- - NFR Certified Partners - LATAM
________________________________________
For Further information to find out why the deal was returned by the approvers, following steps need to be followed:
1. Click on the deal ID link provided below.
2. On the Deal page displayed, go to 'COMMENTS' section on the middle of the page
The reasons why the reward was would be available under the comments section.
Partner:
Please click here to edit and re-submit this deal with requested information.
(If the hyperlink does not work, please go to Cisco Commerce Workspace: https://apps.cisco.com/Commerce/home)
Cisco Approvers:
No action is required until the partner has re-submitted this deal.
Deal Details
Deal ID --REMOVED--
Deal Name NFR LICENSES
Deal Status More Information Required
Deal Expiration Date


Customer Details
Customer Name --REMOVED--
Customer Address --REMOVED--
Customer State / Province DF
Customer City MEXICO
Zip code 01210


Partner Details
Partner Organization / Company Name --REMOVED--
Partner Contact Name Ruben
Partner Business / Primary Email Address --Email address removed--




________________________________________
Thank you,
Cisco Commerce Workspace
This is an automatically generated notification; please do not answer to this email.
For any questions / support, please open a case by clicking here.
For corporate legal information please click here: http://www.cisco.com/web/about/doing_business/legal/cri/index.html 

 

2 Replies 2
PhilipDAth
Kind of a big deal
Kind of a big deal

That is a Deal ID.  Nothing more.

 

You will get sent an email with your new licence key.  Once you have that you can enter it into the dashboard.

CarolineS
Community Manager
Community Manager

Hi @Help - 

 

Thanks for posting on the Meraki Community! I've edited the email you pasted here to remove contact info / personal info.

 

Cheers!

Caroline S | Community Manager, Cisco Meraki
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