We’re thrilled to share the continued evolution of our AI-augmented documentation search experience on the Support Center page!
What's New
On Thursday, May 22nd, we launched the MVP of the revamped Get Help Search, featuring AI-generated summaries stacked at the top of search results—enhancing discoverability alongside our existing Mind Touch documentation.
Now, we’re taking it a step further by introducing a Feedback mechanism, enabling customers to share their thoughts directly on AI-generated responses. This empowers us to continuously improve the experience and evolve our AI model based on real-world input.
Key Benefits
- Beta Launch of AI-Augmented Search
- Released on May 22nd in the Support Center.
- Displays AI-generated summaries at the top of search results, above existing Mind Touch documentation.
- Enhanced Search Experience
- Combines traditional documentation with AI-driven insights for faster, smarter access to information.
- New Feedback Mechanism
- Customers can now provide direct feedback on AI-generated responses.
- Helps improve AI accuracy and relevance over time.
- Customer-Centric Development
- Feedback loop allows users to play an active role in shaping the future of the search experience.
- Collaborative Innovation
- The initiative highlights a commitment to iterative improvement and customer-driven innovation.
Your feedback is key—let’s build a smarter, more intuitive search experience together!
