Dashboard going to die - Do not understand when I paid

[John-Yberllan]

Hi

My license is good up to Apr 15, 2026 which is 336 days from now.

Yet I get emails telling me that my network will stop working.... ahhhhhhhhhhhhhhhhhh 

Kind regards

John

[Main10ence]

@John-Yberllan 

I work for Cisco Meraki, and licensing is still sometimes mysterious to me(jk). However, if you call the support line, you can speak to a license specialist who can assist in rectifying the situation.

Hope that helps.

[John-Yberllan]

Its frustrating that I have to call them as calling these type of lines just cost time. 

[Main10ence]

You may or ay not have an additional device(s) in your Dashboard led to being out of compliance even though the co-term is set for 336 days away. 

A screenshot of your license page can help add more context.

[alemabrahao]

Are you using Co-Term Licensing or Per-Device Licensing?

Do you have more devices than your license allows?

Can you send us a screenshot please?

[ConnorL]

^ This - if the duration is still within date (which seems to be the case here), you're likely using more devices that your license allows.

For example, if you have 2 x MR licenses, but have 3 x MRs, you're over-utilised by 1 x MR. You'll either need to purchase an additional MR license, or remove an MR from a network. You can see if this is the case by going to Organisation > License Info, if you see a number in red under the "current device count" column, that'll be the offending device(s) which need a license.

Call into Meraki Support if you require assistance, or feel free to drop me a DM.

[Ryan_Miles]

You're licensed for 1 AP (and 1 MX and 2 switches) and you have 2 APs. So it's out of compliance. You need an additional AP license.