Cloud Monitoring for Catalyst Onboarding

[Awash-bank]

Hello ,

We are having trouble connecting our Cisco 9500 series Catalyst switch to Meraki cloud monitoring. Your continuous assistance and support in this process would be highly appreciated.

Thank you for your help and we look forward to hearing from you.

regards 

[Brash]

Without any errors, screenshots, log snippets or context, there's really nothing anyone here in the community can do to help you.

My suggestion is to verify you've met all of the prerequisites, and if you receive a fairly generic error during the process, download and look at the log from the onboarding application to see at what stage it failed.

[Awash-bank]

Hello  Brash ,

as you requested here is a generic error and screenshot  I got during the process  .

 

Thank you for your quick response 

[Brash]

If you click the link "logs" in the bottom right, it should download a text file detailing every step performed.

It might provide further information.

[Awash-bank]

[cmr]

@Awash-bank what does the switch terminal configuration look like, are there a lot of vtys?

[Awash-bank]

Hello cmr ,

yes there is vtys as listed below  

line vty 0 4

line vty 5 15

line vty 16

line vty 17 97

Thanks 

[cmr]

@Awash-bank then the message is correct!

In the following example, the user configures virtual terminal lines 0 to 4:

line vty 0 4

If you compare this to your config, you have configured:

0 to 4

5 to 15

16

17 to 97

Therefore 0-97 are all in use.  I'd suggest you strip some off the end so change the last line to:

live vty 17 90

That should then allow the monitoring to be set up.

[Awash-bank]

Hello  cmr ,

thank you We appreciate your prompt response 

we did trip some off the vty  from 16  97   and we tried it but still the same error comes up 

Thank you 

[cmr]

@Awash-bank the most important things to check are that you are running a supported version of IOS on the switches and that the DNA licensing is current and correctly enabled.

[PhilipDAth]

Is there an upstream firewall that could be blocking the traffic?  Perhaps check on that firewall that nothing is being blocked.

Check the documentation to ensure you are using a support switch with a supported firmware version.

https://documentation.meraki.com/Cloud_Monitoring_for_Catalyst/Onboarding/Cloud_Monitoring_for_Catal... 

[Awash-bank]

Hello philipDAth ,

thank you for your replay 

we already allowed all traffic for the meraki cloud on the firewall  and  on switch but still it comes with tcp 443 error message for more information here i attached you the generated error 

 

 

regards 

[JAEYOONKIM]

Do you have a cisco dna license?