I’ve got an issue where the policy keeps changing to blocked on clients but the dashboard says normal. I called support and they say it’s a known issue with the dashboard and the workaround is to apply a different policy to the device. What’s “fun” about this issue is there is no way to determine what devices have the issue until I get a call about it and everyday many of the same devices have this issue. Anyone seeing this? The last update I received was that the root cause of the problem has been identified and should be resolved in about a week. This is totally crazy, not to mention unacceptable. Since this issue is at the developer level, no one will share any details of what is going on.
Hi @Slobs2, @NolanHerring We are truly sorry for all the inconvenience you are experiencing because of this issue. However, As Meraki support might have mentioned, this issue is being treated with a high priority on our side and our developers are working on it. While it is not an ideal solution, please use the workaround of changing the policy to keep the clients connected for now.
Thank you for your patience and we appreciate your cooperation.