Brand New Router (MX64W) - Admin Issues

TractionTire
New here

Brand New Router (MX64W) - Admin Issues

Hello,

 

My very first attempt at Cisco administration and it is really baffling...

 

I am trying to get some phone support but it keeps asking me for 8 digit customer number but i can't find it anywhere and where people say under my profile link drop-down is empty. Please see below:

 

9-27-2019 1-03-35 PM.png

 

 

 

the status license says it is required and can't find how to proceed on that...

9-27-2019 1-06-44 PM.png

 

 

 


so basically, i can't go forward and i can't get help.

 

Anyone can shed light on this?

 

TIA...Q

 

 

6 REPLIES 6
ww
Kind of a big deal
Kind of a big deal

you dont have a license or order-id that you can claim?

NolanHerring
Kind of a big deal

I believe you have to be a administrator to see that number
Nolan Herring | nolanwifi.com
TwitterLinkedIn

Hmmm, i just purchased the item and followed the instructions to add it... how could anyone else be admin?

Strange. I see it on mine

Try this,

Click HELP>GET HELP>STILL NEED HELP?>'Call the Meraki Support Team'

When you click that, your support number should show up there for sure
Nolan Herring | nolanwifi.com
TwitterLinkedIn

I mean your 'Meraki Customer Number'
Nolan Herring | nolanwifi.com
TwitterLinkedIn

Did you buy a licence with your new MX64W?

 

Without a licence you can't do anything.

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