Brand New Router (MX64W) - Admin Issues

[TractionTire]

Hello,

My very first attempt at Cisco administration and it is really baffling...

I am trying to get some phone support but it keeps asking me for 8 digit customer number but i can't find it anywhere and where people say under my profile link drop-down is empty. Please see below:

the status license says it is required and can't find how to proceed on that...

so basically, i can't go forward and i can't get help.

Anyone can shed light on this?

TIA...Q

[ww]

you dont have a license or order-id that you can claim?

[NolanHerring]

I believe you have to be a administrator to see that number

[TractionTire]

Hmmm, i just purchased the item and followed the instructions to add it... how could anyone else be admin?

[NolanHerring]

Strange. I see it on mine

Try this,

Click HELP>GET HELP>STILL NEED HELP?>'Call the Meraki Support Team'

When you click that, your support number should show up there for sure

[NolanHerring]

I mean your 'Meraki Customer Number'

[PhilipDAth]

Did you buy a licence with your new MX64W?

Without a licence you can't do anything.