Router MX-64 not register on Meraki Dashboard

Solved
dohoathanh
New here

Router MX-64 not register on Meraki Dashboard

Dear Everyone,

 

I have Meraki Mx-64 but I don't register on Meraki Dashboar, It's all notification "Device not found" at tab claim. I hope to everyone help me. Thank so much.

1 Accepted Solution
kYutobi
Kind of a big deal

Ensure the Device is Not Already Claimed

  • If the device was previously claimed in another organization or dashboard account, you won’t be able to add it to a new one until it's removed from the previous account. If this is the case, you'll need to contact the previous owner or Meraki Support to release the device.
  • You can check the ownership status by contacting Meraki Support and providing them with the serial number. They can verify if the device is tied to another account.
Enthusiast

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3 Replies 3
kYutobi
Kind of a big deal

Ensure the Device is Not Already Claimed

  • If the device was previously claimed in another organization or dashboard account, you won’t be able to add it to a new one until it's removed from the previous account. If this is the case, you'll need to contact the previous owner or Meraki Support to release the device.
  • You can check the ownership status by contacting Meraki Support and providing them with the serial number. They can verify if the device is tied to another account.
Enthusiast
dohoathanh
New here

Thanks you for your information, but how can I contact meraki support?

Mloraditch
A model citizen

Click the ? in the upper right of the dashboard to see the various options.

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