Oct 24 2024
7:31 AM
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Oct 24 2024
7:31 AM
Router MX-64 not register on Meraki Dashboard
Dear Everyone,
I have Meraki Mx-64 but I don't register on Meraki Dashboar, It's all notification "Device not found" at tab claim. I hope to everyone help me. Thank so much.
Solved! Go to solution.
1 Accepted Solution
Oct 24 2024
7:38 AM
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Oct 24 2024
7:38 AM
Ensure the Device is Not Already Claimed
- If the device was previously claimed in another organization or dashboard account, you won’t be able to add it to a new one until it's removed from the previous account. If this is the case, you'll need to contact the previous owner or Meraki Support to release the device.
- You can check the ownership status by contacting Meraki Support and providing them with the serial number. They can verify if the device is tied to another account.
Enthusiast
3 Replies 3
Oct 24 2024
7:38 AM
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Oct 24 2024
7:38 AM
Ensure the Device is Not Already Claimed
- If the device was previously claimed in another organization or dashboard account, you won’t be able to add it to a new one until it's removed from the previous account. If this is the case, you'll need to contact the previous owner or Meraki Support to release the device.
- You can check the ownership status by contacting Meraki Support and providing them with the serial number. They can verify if the device is tied to another account.
Enthusiast
Oct 24 2024
7:48 AM
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Oct 24 2024
7:48 AM
Thanks you for your information, but how can I contact meraki support?
Oct 24 2024
11:12 AM
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Oct 24 2024
11:12 AM
Click the ? in the upper right of the dashboard to see the various options.
If you found this post helpful, please give it Kudos. If my answer solves your problem please click Accept as Solution so others can benefit from it.

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