MG21 issue

[hwood]

We have a few MG21's that frequently go offline, and the only way to get back online is a reboot.  There are no logs for the issue in the MX.  Anyone else experience this, and know why it happens?

[ww]

Not seen this issue.

There should also be a MG logging. 

The 4g internet is down or just the management tunnel?

Could you try another apn if your LTE provider supports that

[hwood]

We look in the portal, and you see the big red line, and it says device is offline.  Reboot the device and back online.

[PhilipDAth]

I haven't seen this issue either.

Is the firmware up to date?

[hwood]

Yes, up to date.

[CptnCrnch]

Sounds like a defective unit. I‘d file a case with Meraki support.

[GaelGiraud]

Hi,

Have you deployed beta version 1.11?
Here is what we find in the changelog: MG 1.11 has a number of improvements under the hood with fixes to devices falling offline and issues with enterprise/private APN.

[rsage_voda]

Hi I have similar issue on firmware 1.9 did the upgrade to 1.11 fix the issue.