MX75 latest stable version 18.107.2 update breaks connections b/w offices

[Dipen]

I have 1 MX 10, 2 MX 64 and 3 MX 75 and we recently got an firmware updates on MX75. V#18.107.2 and soon after that mayhem started our profiles on local computers would not load even cameras stopped working. It almost felt like those MX created a wall or firewall rule not to let anything in even though I tried configuring rules to be ANY to ANY for some time. I wonder if anyone has same problem? As I ended up rolling back one version which weirdly enough is v# 18.207 ( I understand this is latest version and 18.107.2 is latest stable version). 

I was looking if someone has workaround except rolling back one version.

[alemabrahao]

In this case, it would be a good idea to contact support so they can investigate further.

But you can also do a packet capture to check what might be happening.

[Dipen]

That was my next plan as I don't like restarting MXs as that is a down time for those offices. But thanks for your suggestion. I will post here if I get any resolution out of them.

[Mloraditch]

18.107.2 is latest stable, but not the latest patch, there are oodles of fixes between 18.107.2 and 18.107.10. I would be on that version before calling support.

[Dipen]

I sent them an email as being on that version for more than 10 minutes is not an option. 

[cmr]

@Dipen which version are you referring to?  You stated that you tried 18.107.2, but @Mloraditch is suggesting 18.107.10.

We have 20+ MXs running 18.107.10 and 10+ are in an SD-WAN.  They include MX64, MX75 and MX100 amongst other models.

[Dipen]

I don't see an option to update my MX75 to 18.107.10. I can only see 3 options 18.107.2, 18.211, 18.208.01 and yes firmware update it gave me was 18.107.2 which does not make any sense to me especially when we are already using 18.208. 

[cmr · Accepted solution]

@Dipen as you are on 18.208, you have to go to 18.107.2 and then 18.107.10 as it is a patch release of the former.