We have had Meraki hardware in our K-12 school for over 13 years. However, two out of the last three co-termination renewals have been a nightmare. In 2017, we purchased new APs and added some switches with 5 year licenses. I removed the old APs from our console, but our renewal came up just 3 years later. I contacted support to see how I could remove the devices myself and was told that I would have to reach out to support to have them removed. Why have the "Remove Device" option if it doesn't do anything. This summer, we renewed ALL of our equipment for 1 year with 2 separate orders (one for our switches, the other for APs). We did not add any additional hardware, but somehow lost more than a month from our previous renewal date. When asking about the reason for this, we were told that was just how the algorithm works. One vendor purchased the licenses a couple of months before the expiration, but on a renewal, it shouldn't matter when it was purchased as it is supposed to extend the license from the renewal expiration date, right? Wrong. Meraki says that the licenses start counting down right away. So, as customers, why would we ever purchase any licenses early? I guess you should wait until after the licenses have expired to even start to worry about it.  I will be pursing legal action. Please reach out if you have similar experiences and would like to join the fight against this scam - merakiscam@gmail.com ... View more