I realize this topic is a bit dated but I do have a question related to this answer. If I give the customer we are managing full rights and remove any information relating to us as the MSP, are the licenses then managed etc., by the customer or would the Managed Services or MSP still be the billing agent for that particular organization? We would want a full break between the provider or MSP and the customer in regards to the hardware and or software including licensing and support. Not just who is capable of changes. It seems any other migration method results in the loss of configuration for the devices, at least temporarily. It could be mitigated by pre-configuration to some extent on the new customer dashboard, in this case.
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