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DavidV38 · ‎Sep 7 2023

Thanks for all your replies. Last night I updated my MX and my 2 MR with the latest version and the sensor is now going up. The firmware version of the MR was 29.5.1 yesterday and 29.6.1 now. I don't know if my problem has been solved by the update but it works fine now. So thanks to all !!!

DavidV38 · ‎Sep 7 2023

Thanks for your reply. I verify the firewall rules. If it's not that, I will open a support case. Thanks for your help.

DavidV38 · ‎Sep 7 2023

Hi ww, Thanks for your reply. The MT10 sensor is near the MR36 less than 5m for the test. I tried putting the sensor against the MR36 but it didn't work.

DavidV38 · ‎Sep 7 2023

Hello everyone, We tested an MT10 sensor in our old office. Since our move to new premises (and a new network on Meraki with an MX68 and 2 MR36s), our MT10 refuses to connect to the dashboard. In the dashboard, I tested the "Move to another network" option. Not OK. I tested the "Remove from network" option. Not OK. I tested the hard reset with the button. Not OK The device is still Dormant Status. I compared the Wifi settings between old and new network. This is the same config. Do you have any idea ? I'm french and I'm sorry for my limited english, Thanks, David

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Re: Since moving the sensor, no more connection

Re: Since moving the sensor, no more connection

Re: Since moving the sensor, no more connection

Since moving the sensor, no more connection

Re: Since moving the sensor, no more connection