Community Record
4
Posts
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Solutions
a week ago
This issue started around the beginning of 2025. It is affecting multiple locations throughout the US with different Meraki AP models (MR42, MR44, CW91641, etc.). What appears to be taking place is gradually the AP will start losing its “up-stream” connection with the Meraki cloud and will eventually drop-off completely. Each of our APs would receive this message. Initially, we were told by Meraki TAC to make sure that the Meraki IP’s and TCP/UDP ports were open on our firewall, and our firewall engineers verified that they were. But this didn’t make any sense to us, since “up-stream” traffic does not pass through the firewall. There’s no need to have outgoing traffic past through a firewall. After much discussion with our engineers, it appears that the Meraki cloud is having issues with recognizing our "Up-stream" DHCP IP communication. I know this to be true, because I have implemented a temporary work-around using a “Static IP” on the APs having this issue. Once implemented, our APs came back online and are still operating fine for the past 4 weeks. Does the Meraki team have a solution that will address this specific issue?
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2 weeks ago
An old cable is not at the heart of this issue, unless you still have CAT5 or older cables installed. Then old cables may be your issue. From a previous poster: See this on our MR36s running 30.7.1 as well and no changes on our side and no way all the cables are bad for all the APs reporting the issue. Tried shut/no-shut and hardcoding to 1000 but neither worked. APs com back up at 100Mbps. No way all of us, all of the sudden, have bad cabling, it is surely an issue with the AP firmware. Now it may be a “Bug” in Meraki’s firmware, but that hasn’t been proven and Meraki is not 100% sure this is the cause. At one of our locations, I implemented a temporary work-around and we had 3 MR42 APs go offline. The work-around not only brought the APs back online the APs now have been online for 4 weeks. Our current Meraki firmware v. 31.1.5.1 I’m really surprised that it is taking the Meraki team this long (Issue started at the end of October 2024) to resolve this issue.
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Mar 16 2023
9:36 AM
I'm claiming a Brand "NEW" out of the box Meraki MR44 WAP and it gives the error message: "A previous claim is currently in progress. Please try again later." Then an hour later I tried again, same thing... I've tried another out of the box MR44 and it gets the same error message as well. I did find a post from 2021, but this issue is supposed have been resolved. If anyone could offer help, I sure would appreciate it! 😊 Thank you, Cliff
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Mar 16 2023
8:17 AM
I'm claiming a Brand "NEW" out of the box Meraki MR44 WAP and it gives the error message: "A previous claim is currently in progress. Please try again later." Then an hour later I tried again, same thing... I've tried another out of the box MR44 and it gets the same error message as well. I did find a post from 2021, but this issue is supposed have been resolved. If anyone could offer help, I sure would appreciate it! 😀 Thank you, Cliff
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