Hello @GiacomoS and @spadefist (great name) Thank you for this. However we did follow all of those guidelines when specifying the correct model and have still ended up in this situation. The sizing guideline did up until recently have the figures of the MX75/85 set at 750Mbps, it was recently refreshed to 500Mbps. I did open a support case initially about this and was told to talk to the account manager. I spoke with the account manager who didn't know about this and still hasn't been able to procure an answer. So from our side this process seems broken. We've followed the guidelines and it feels like the goalposts have been moved. Then that we're not being told or getting any information on the changes. What is worse is that it feels like the units are being artificially held back and capped. We're sad as the MX75/85 product line performance change devalues these machines significantly. It leaves us back in a similar situation we were in before these products were announced where there is a gap in the MX lineup to cater for environments with above 500 Mbps who don't or can't justify the cost of a unit like the MX95. This is an area where competitors don't have those sort of gaps in this market. I find it odd as this must be a pretty normal requirement as we have dozens of clients who need this sort of unit. For existing customers we need to address the issue that they bought a unit based on the figured in the sizing sheet that had been out for over a year and now the throughput figures have dropped a third. For new customer / sales we will also need to address the situation. We had a customer with a signed off order for an MX85 that due to this uncertainty we paused. Given that this has taken so long and with the customer pushing we had to lend them one of our MX100 units to give them access to more bandwidth while we resolved the issue. I'm not sure what the outcome here is. If we go back to the customer and say "sorry you need this next up unit that is double the costs" At best we ourselves will look incompetent, at worst it looks like a money grab. As above Giacomo I don't have any open tickets about the issue now but am happy to open one and work with you to resolve this. Certainly the AM's we've spoken to don't know about this or anyway forward. I am very keen to get this issue resolved for existing client and clients where we have open or approved orders for the MX85 units
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