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iPhone connection issues

by in Wireless
‎Jun 19 2024 1:03 PM
‎Jun 19 2024 1:03 PM
Recently rolled out a custom splash for our Guests with "Click thru" turned on. Security is set to Open (no encryption). For some reason only iPhone clients are affected - they are unable to join the network, 2 users received a message:   "Unable to join the network "Guest" This network is operating on wi-fi channels in use by several other nearby networks". Android devices are unaffected in our testing...I had one user circumvent the issue by resetting their network connection on the iPhone which worked apparently. Surely this cant be the only option for users? ... View more
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MR 56 placement

by in Wireless
‎Oct 3 2022 12:29 PM
‎Oct 3 2022 12:29 PM
Is there a guide for installation height? We have an A frame building that is wide open for a variety of sporting events and we were considering installing on the A beams that run at an angle to the top of the roof, they are spaced about 40-50 feet apart.  ... View more

Re: Communication between SSIDs

by in Wireless
‎May 16 2022 9:57 AM
‎May 16 2022 9:57 AM
After some more troubleshooting and verifying setup requirements... CC-Device successfully connects to SSID: CC-Device - obtains IP address from controller (VLAN 200). The SSID is setup in Bridge mode. When connecting to the same SSID (CC-Device)using my phone as a test one is able to cast successfully to the TV that the CC is plugged into. Connecting the same phone to the SSID :Guest Wifi (VLAN 900) however this does not work. Guest wifi is setup in L3 roaming mode. I cannot L3 ping from my phone on the Guest wifi to the controller on the CC-Device. Reviewing the FW rules I have 4 DENY statements on the Guest Wifi but nothing that would stop access to the CC-Device wifi.         ... View more

Re: Communication between SSIDs

by in Wireless
‎May 3 2022 8:44 AM
‎May 3 2022 8:44 AM
Yes both SSIDs are using same DNS server(external). I have to go back onsite to run some more tests. ... View more

Re: Communication between SSIDs

by in Wireless
‎May 3 2022 7:59 AM
‎May 3 2022 7:59 AM
The setup is controlled by a centralized unit onsite(Sonifi). I'm assuming its an inter VLAN issue, Chromecast gets IP from correct VLAN, guest device gets IP from correct VLAN. I will make the change per your last instruction  - does this have to be done on both SSID's?    ... View more

Re: Communication between SSIDs

by in Wireless
‎Apr 29 2022 9:05 AM
‎Apr 29 2022 9:05 AM
Its setup already,     ... View more

Communication between SSIDs

by in Wireless
‎Apr 29 2022 8:18 AM
‎Apr 29 2022 8:18 AM
I have Chromecast devices that connect to a Chrome_SSID(192.168.1.0/24). A guest user try's to cast to the device by first connecting to the Guest_SSID (172.17.0.0./16), - they are prompted to join the Guest_SSID, then navigate to a URL and enter a code to cast but this process is not working. Casting from phone connected to the Chrome_SSID works ok. I have verified that Bridge mode is set on the Chrome_SSID and client isolation is also disabled. Both SSID's are getting their DHCP from upstream Velo device. ... View more
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