Read my post up near the top again, most of the support folk we have had to talk to lately have been lacking in knowledge of Meraki. They used to have the best support period, and I really hope they get back there real soon, but either way you are correct, you can't do a 5 hour phone call over emails. One of our last calls was 4 hours, and no closer to a fix than when we first got on the call. The poor guy did not know what he was doing, so they have had to hire some that have not been trained correctly or had enough time to train. I can understand that to a point, they have sold so much that the customer base is way too large for the amount of support they currently have. I sure am hoping they can turn this around for the better, and get back to where support was before.
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