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About Greycam

Re: Ring Central, MX84 & Presence

by in Security & SD-WAN
‎Apr 12 2021 4:29 PM
‎Apr 12 2021 4:29 PM
Thank you. This gives me something to look into. ... View more

Re: Ring Central, MX84 & Presence

by in Security & SD-WAN
‎Apr 12 2021 3:50 PM
‎Apr 12 2021 3:50 PM
The presence status and call status are frequently not being received by other users specifically in the offices with the mx84.   The users will login via the windows 10 app, and it will not show their status/presence. If those same users put someone on park, other users cannot see the parked line in the HUD. That same user cannot be part of a queue because they are frequently unavailable status despite being available in the app. This is happening frequently on 15 computers in the same office. If i bypass the mx84 and plug a test computer directly into the modem the presence works perfectly.   ... View more

Ring Central, MX84 & Presence

by in Security & SD-WAN
‎Apr 12 2021 3:27 PM
‎Apr 12 2021 3:27 PM
Hi All,   This is my first time using a mx84. I will explain the problem below in as much detail as possible.    Problem & Question I cannot figure out how to whitelist/pass through domain with specific ports both inbound & outbound.    Under the mx84 settings below, i have listed a table i need to whitelist for inbound/outbound. I checked my options under layer 3 & 7 but i cannot input specific port numbers.    Where in the dashboard would i go to set rules for the table below?   Physical Setup Modem —> MX84 —> Switch —> Computer   MX 84 Settings https://netstorage.ringcentral.com/guides/meraki_mx64.pdf - Supernets & traffic shaping were input as per the guide   https://support.ringcentral.com/article/9233.html?language=en_US - Per 8.6.3 Whitelisting of domains and ip addresses i need to whitelist/allow through  Presence Status, Call Log Notifications, and Voicemail notifications *.pubnub.com *.pubnub.net *.pndsn.com ringcentral.pubnubapi.com (for newer endpoint versions) 443 Google Chrome Extension Login Page account.google.com 443 Chrome APIs for plugin apis.google.com Fonts used by Google Chrome fonts.gstatic.com SIP Registration Server   sip.ringcentral.com   SIP Proxy Server   *.ringcentral.com   Soft Clients Software and Provisioning *.cloudfront.net 443 Polycom/Poly Desk Phones and Conference Phones Provisioning pp.ringcentral.com 443 Firmware Update pp.s3.ringcentral.com Cisco Desk Phones Provisioning and firmware update cp.ringcentral.com 443 Yealink Desk Phones Provisioning and firmware update yp.ringcentral.com 443           ... View more
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