I work for a company who is a strategic partner with Cisco and recently had a terrible experience when trying to introduce a close friend to Meraki. This friend has been the IT director for someone very important for nearly 20 years and just recently their Firewall went down at their main office so when he came to me to discuss Meraki as a solution I was excited to share with him the many products Meraki had to offer. Given our prior conversations he was already sold on Meraki and really just needed the quote on paper so they could write a check and get the process started.Our sales account manager was unresponsive, slow when he did respond and never bothered picking up the phone and having a conversation with myself or my friend. Two weeks later and I couldn't be more disappointed in the entire experience. Due to Meraki's lack of customer service and involvement in this sales process the CFO decided to go a different direction. To top it off I still am unable to get a Sales Manager to call me back despite my many phone calls, emails and ticket created for this issue. Anyone have any suggestions or is this something others have experienced?
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