Our Comprise CC readers will work for a period of time, anywhere from days to months and then a single Comprise CC reader will display a generic error message that reads 'Network error'. When this happens I can connect my laptop, configured with the same static IP settings as the CC reader, using the same network cable and switch port and successfully gain access to all of the required Comprise online resources required for the CC reader to function. Rebooting the CC reader does not resolve the issue. The only way I can get the CC reader back online is to physically plug the reader into a different switch port that is configured identical to its original switch port (same switch or different switch in our Meraki switch stack...it does not matter) and then reboot the CC reader. At this point, the CC reader's error message is gone and the reader works successfully. Sometimes when this happens Meraki cloud will show me that there is no network connection between the CC reader and the switch, but other times it will show a successful connection. I have performed a ping test from the CC reader to our internal switch gateway IP and to Google's DNS and neither can be reached from the CC reader. Comprise support is adamant that the issue exists with our switch infrastructure. This issue floats around between all 5 of our CC readers. I know you can generate a .pcap file for analysis however, I am not one to interpret .pcap output very well. Has anyone else had something similar? If so, what did you discover and how did you resolve the issue.
... View more