We're having the oposite problem, we're having a bunch of cases where we Whitelist some urls and it is blocked by some categories, specially if it fits more than one category. @RodrigoCwrote: To Expand a bit on @MerakiDave's previous post, you can use THIS page to directly look up a URLs against Brightcloud's servers. If you see a site that is categorized there but is not getting picked up on your MX, call our support line and we'll take a look! That being said, you should keep the following things in mind: Content filtering will only apply to new flows. This means that most changes will not take effect immediately. (KB suggests ~10 minutes) If the site you are trying to block is HTTPS, the MX will only be able to block that flow after the existing HTTPS session expires and the client attempts to renegotiate. Make sure any clients you are testing with are not whitelisted or part of a separate group policy. For more common issues with content filtering, feel free to check out the Content Filtering Troubleshooting KB We are having lots of problems like @DunJer622 we have quite big whitelists indeed, but the problems occours with new devices, that are suposed to have downloaded Full configs, but still some of the whitelisted patterns doesn't work. We use full list for sizing It is being a headache, we are thinkink about removing the rules based on categories and useing just Black/whitelisting.
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