My issue was resolved with the help of the support organization.  There were 2 records in the SM dashboard for the same UUID (i.e. device) although I could not see that by filtering on the device name.  I had to query the device in question, copy it's UUID, filter the Devices page by the UUID and delete the incomplete device entry.   Now if I could just get remote Screen Sharing (Remote Desktop) to work without prompting the user in Catalina... ... View more

Finally! thanks a lot. ... View more

I guess you've checked https://documentation.meraki.com/SM/Monitoring_and_Reporting/Activation_Lock_for_iOS_Devices I ran into a similar issue with a user which phone died until we could hard reset it, we had to use company's ABM account accreditations to unlock it. So maybe if you hard reset it, it might ask for an account to unlock it. You'd then be able to enroll it again. ... View more