Hi, Shany,   Thank you for your comment. I 've been waiting for more than 48 hrs but still shown as "never" connected as below...   I know that Meraki recommended to install both profile and agent, but does that mean that I need to install both agent and profile for my device to be connected? I tried both before and it certainly worked but just wanted to verify how device will be shown in SM if only the agent installed... Also when I installed both, security list shown in left pane disappears, which did not happen when only the agent was installed.   Appreciate if you have any insights on that.   Thank you,   ... View more