Ok, yeah, the symptoms you're describing are similar, but not quite the same as what we're experiencing. What we're seeing is that the sessions would freeze (can't move the mouse within the VM window) for a good 30 seconds - 1 minute and then most of the time disconnect the session and the users would have to remote back in. No changes made at all. This all started when I upgraded to MS 11 (can't remember the exact version) back in late 2019. We didn't have this issue in MS 10. And I thought MS 12.14 had resolved it (upgraded in the middle of the pandemic), but I guess there weren't enough users in the office to tell, up until now.   Oh, and I think it's important to note that the issue does persist after a Switch reboot and it did go away when we had reverted back to MS 10. Which is why I had believed it to be some weird Firmware bug. Now we're on 12.14 and I'm really not sure where to go from here. ... View more

Hmmm...and this is coming from a Meraki employee...so what I'm hearing from you is to probably Not upgrade to 14.33 in a couple of weeks?? Is that correct @Make_IT_Simple ? Is there any Firmware version that is the most stable that you guys would recommend? I appreciate your response in advance. Thanks   Sorry about that @Make_IT_Simple , I misread your post. It looks like you're saying that in your experience, 14.33 did resolve these issues in your environment, is that correct?   My apologies for misunderstanding, if that's the case. ... View more

Hey Bruce,   Thanks for your response! I didn't even think about how the Thousand Eyes Acquisition could be leveraged for that! That would be pretty cool.   I did however, notice the Meraki Insights and I do agree; having the ability to make "intelligent" decisions on how/where to route IaaS/SaaS traffic on the internet would be awesome! It would also show some maturity to the Meraki platform in this new generation of "SD-WAN" and Cloud Networking/Computing. I think some competitors are already starting to implement similar features.   I hope your last statement comes true. That would be a huge plus! I attended the Cisco Live! 2020 Virtual Event last year and I don't recall hearing any specific mention of this feature on the Roadmap.   I did a "Make a Wish" for this, but I only received a blank pop-up window with no text, so I'm not sure if it actually went through or not 😅. I'm not sure if that was because of my Browser (Chrome), my machine is just in need of a reboot, or Meraki is letting me know that I'm just heading down a dead end 😳.   But I'm going to remain optimistic for now 😊   Thanks!     ... View more