Thanks for feeling my pain. My plan is to try to configure a port, which I don't know how to do, on our juniper to allow direct access to the internet in a secure way. Once it connects it should be plug and play. I talked more with those who are managing the device to get a better understanding of what they needed and what we were configured to do which is different from other location where they plugged the device into the ISP's router which gave them direct access to the internet. Hopefully I can find a juniper mx5 guru that knows how to do the port config I am talking about ... View more