SAME!  Meraki you need to fix your North American phone and ticket system through Meraki dashboard. It's down today both phone and online.   1) This number 415-937-6671 cannot accept any customer ID numbers.   Tried in 2 different locations US and Canada by phone, Teams, Skype. Gets stuck at enter customer ID, then dumps the call or puts you on indefinite hold. On the upside I can now hum your 16 bar loop. Total wait time 2.5 hours today no human ever picks up.   2) Meraki Dashboard will not accept new cases.You don't get the typical auto-responder in email right away, does not appear in the Dashboard either. 4 hours later we tried 4 new tickets no auto responds via email.   You can interestingly update an old case that exists in the Dashboard prior to today.   4) In desperation we called Cisco's main support line, they can't help the Meraki customers and ask you to call...wait for it... the same number in step 1 which is not working. 415-937-6671     ... View more