I'm using this forum as a rage outlet and desperately trying to notify Meraki their Cloud services are down in the UK and doesn't allow the user to log in. I've tried calling the UK support (option 2) at 0020 364 06 121 and I cannot go through support as I need my account number and I need to log in to see that number. I cannot get through to the operator as no-one is answering and it tells me to leave a message (option 0), then the mailbox is full and it hangs up. I eventually use a friend's organisation's 8 digit number to get through to the support team, and I'm on hold for 15 minutes, Gave up. Not the 24x7x365 support advertised. Given our UK charity pays thousands of pounds every month to Cisco, it's appalling I have to use a forum to (MAYBE!) report an outage/get a simple status update. It's 11.15pm at night and we need to get into our Meraki control panel (something I especially came into work to configure the hardware for). Meraki: SOME OF YOUR SYSTEMS ARE DOWN - tried on data and broadband - please let an actual human at your UK office know!
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