Hello there!
The issue that you are describing is definitely not the expected behavior. If it is still happening, I would advise you to run it by the Cisco Meraki Support team and have them guide you through the necessary troubleshooting steps. All you need to do is go to Help > Get Help on your Dashboard and use the most convenient channel for you. Here's a KB with further information about contacting support:
https://documentation.meraki.com/zGeneral_Administration/Support/Contacting_Support
I hope you find this helpful!
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