I am having a bad issue with dropped packets on a Telemed package that uses a 3rd party for the video. The problem we are having is only on our Meraki WIFI, if we are on the LAN, there are no problems. It seems like there is some setting or timing issue that is making it so we cannot get reliable streams. Basically, the stream stops after 2 seconds. When on the wired LAN, runs for hours without issue. Any idea of how we can accommodate this service and what on the Wireless could be stepping on the traffic. The users are stationary and have a strong signal. Here are the tech specs about the service. Open TCP port 443 Whitelist the following domains: *.tokbox.com *.opentok.com Along with the minimum requirements, opening UDP Port 3478 will give you a better experience. UDP is highly recommended over TCP for better quality audio and video. The protocol favors timeliness over reliability which is consistent with the human perceptive preferences; where we can fill in gaps but are sensitive to time-based delays. This port only accepts inbound traffic after an outbound request is sent. The connection is bidirectional but is always initiated from the corporate network/client so it is not possible for an external entity to send malicious traffic in the opposite direction. For the best possible experience, we recommend opening UDP ports 1025 - 65535.
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